Privacy Policy

Privacy Policy
This Privacy Policy describes how SHMINFO (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our Services, make a purchase on shminfo.com (the “Website”), or otherwise communicate with us. For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

How We Collect and Use Your Personal Information
In order to provide the Services, we have collected your personal information from a number of sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with applicable legal obligations, to enforce the Terms of Service, and to protect or defend the Services, our rights, and the rights of other users.

What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Website. We refer to “personal information” as information that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information you provide directly through our Services may include:

Contact Information: including your name, address, phone number, and email.
Order Information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: including your username, password, security questions, and other information used for account security purposes.
Customer Support Information: including information you choose to provide when you communicate with us, such as messages sent through the Services.
Certain Service features may require you to provide specific personal information directly. You can choose not to provide this information, but this may limit your use of those features.

Information We Collect About Your Usage
We may automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our websites and your account, including device information, browser information, network connection information, IP address, and other information about your interactions with the Services.

Information We Get from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Payment Processors: collect payment information (such as bank account, credit card information, billing address) to process your payments and fulfill your orders.
When you visit our website, open or click an email from us, or interact with our services or advertisements, we or third parties we work with may collect certain information automatically using online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please see the “Third-Party Websites and Links” section below.

How We Use Your Personal Information
Provide Products and Services: We use your personal information to provide you with services and to perform our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging for shipments, and facilitating any returns and exchanges. We may also match your account with other Shopify services by enabling Shopify to enhance the shopping experience.

Marketing and Advertising: We may use your Personal Information for marketing and promotional purposes, such as sending marketing communications by email, text or post, and showing you advertising on our website and other websites. This may include using your Personal Information to better tailor our services and advertising on our website and other websites. If you are a resident of the European Economic Area, the legal basis for these data processing activities is our legitimate interest in selling our products.

Security and Fraud Prevention: We use your Personal Information to detect, investigate or respond to potentially fraudulent, illegal or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account information secure. We recommend that you do not share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately. For residents of the European Economic Area, the legal basis for these data processing activities is maintaining the security of the Site and the legitimate interests of protecting you and other customers.

Communicating with you and improving the Services: We use your Personal Information to provide you with customer support and improve the Services to ensure timely responses to your needs and maintain our business relationship with you.

Use of Cookies
Like many websites, we use cookies on our Website. For specific information about the cookies we use to support stores through Shopify, please refer to the Shopify Cookie Policy. We use cookies to support and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the services.

Most browsers accept cookies by default, and you can remove or reject cookies through your browser settings. Please note that blocking or deleting cookies may affect your user experience and may cause some services to not function properly.

Our website also supports Global Privacy Control (GPC) signals, which allow you to opt-out of certain uses or disclosures of information. If you inform us of your preferences through GPC, we will treat that signal as a valid request to opt-out of sharing/targeted advertising with the relevant browser or device.

How We Disclose Personal Information
In some cases, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons governed by this Privacy Policy. These circumstances may include:

Service Providers: Sharing information with vendors or other third parties that provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

Business and Marketing Partners: Sharing information to provide you with services and advertising.

Your Consent: When you instruct or request us to disclose certain information to third parties.
Affiliates: With our affiliates or other organizations within our corporate group for legitimate interests in operating our business.
Legal Compliance: To comply with legal obligations (e.g., respond to subpoenas, search warrants) and to protect the Services, our rights, and the rights of our users.
In the past 12 months, we have disclosed Personal Information and Sensitive Personal Information about our users for the purposes described above, as follows:

Category Category of Recipient
Identifiers, such as basic contact details and certain order and account information Vendors, Business Partners
Order information, shopping information, and customer support information Vendors, Business Partners
Usage Data Vendors, Business Partners
Geolocation Data Vendors, Business Partners
We do not use or disclose Sensitive Personal Information without your consent or to infer your characteristics.

Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you click on these links, you should review their privacy policies and terms. We are not responsible for the privacy or security of these websites, including the accuracy or reliability of the information. The information you provide in public or semi-public places may be viewed by other users, and we cannot limit the use of this information.

Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request that information be deleted.

Since the effective date of this Privacy Policy, we have not been aware of any "sharing" or "selling" of personal information of individuals under the age of 16.

Security and Retention of Your Information
Please note that no security measures are perfect, and we cannot guarantee that information is "absolutely secure." Any information you send may be subject to security risks during transmission. We recommend that you do not transmit sensitive information over unsecured channels.

How long we retain your personal information depends on a variety of factors, including whether the information is needed to maintain your account, provide services, comply with legal obligations, or resolve disputes.

Your Rights
Depending on where you live, you may have the following rights related to your personal information. These rights are not absolute, may only apply in certain circumstances, and we may deny certain requests as required by law.

Right of Access: Request access to personal information we hold about you.
Right of Deletion: Request that we delete personal information we hold.
Right of Correction: Request that inaccurate personal information be corrected.
Right of Portability: Request to obtain a copy of your personal information and transfer it to a third party in certain circumstances.
Right to Opt-Out: Ask us not to “sell” or “share” your personal information, or opt-out of targeted advertising processing.
You can exercise these rights by:

Visit the designated locations on our website.
We will not discriminate against you for exercising these rights. We may need to verify your identity, such as by email address or account information, before processing a request. Where by law you may designate an authorized agent to make a request on your behalf, we will require proof of the agent and may require direct verification of your identity.

Complaints
If you have any complaints about the way we process your personal information, please contact us at the following. If you are not satisfied with our response, you may have the right to lodge an appeal using the contact details provided below, or to complain to your local data protection authority.

International Users
Please note that we may transfer, store and process your personal information outside of your country of residence. This information may also be processed by staff and service providers in other countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authorities, provided that the data is transferred to a country that has been confirmed to provide adequate protection.

Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your existing rights, please contact us by email at support@shminfo.com.

For the purposes of data protection law, unless expressly stated otherwise, we are the data controller of your personal information.